Shipping & Returns

 

 

 

SHIPPING

Standard Worldwide Shipping

ALL ORDERS are shipped worldwide through DHL Express with an approximate delivery time of 5-7 business days. Unexpected delays may occur which ROVE has no control over and is not responsible for. Shipping times may vary, but we work our hardest to get you your order as quickly as possible.

Return shipping is not included.

Rove Swimwear is not responsible for lost or stolen packages if confirmed delivered by DHL Tracking. The customer assumes all responsibility for any loss, or damage of these items.

_____________________________________________________________________________________________________________________________________


DELIVERY


All orders processed during business hours Monday - Friday are dispatched within 2 business days. Please advise a working phone number when ordering.  

**Orders cannot be cancelled after they have been confirmed through our website.

ROVE does not ship to P.O Boxes as generally shipments require a signature on delivery.

Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.

Certain out of range countries/areas not supported by the DHL cannot be shipped at this time. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges.

To prevent this from happening please look out for any delivery attempt notifications and use the DHL EXPRESS TRACKING link here to track your order.

Rove Swimwear  is not responsible for any customs, duty or tax fees determined by the destination country. The customers assumes all responsibility to pay any additional fees required for these reasons. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order.

_______________________________________________________________________________________________________________________________________


RETURNS & EXCHANGES POLICY


Not Satisfied with your purchase? Rove now offers returns & exchanges.  Please check your item carefully once it is received. ALL RETURN & EXCHANGE requests must be received within 10 days of receiving the parcel.  ALL ITEMS must be returned unused, with sanitary stickers (applicable to all bottoms and one pieces) and in ORIGINAL packaging including all tags.

In order to authorize your return or exchange you must fill out the RETURN & EXCHANGE FORM. Please email this to our customer service department at: hello@roveswimwear.com

Please make sure you print, fill out and place the form in the returning package so that we can issue your return or exchange. Store credits will be issued within 2 to 3 business days upon receiving the exchange items.

ROVE SWIMWEAR is not responsible for the shipping costs of your return or exchange item/s.

Please contact customer service with the subject line "RETURNS" within 10 days of receiving the package. Rove Swimwear has the right to refuse service to excessive and arbitrary returns.

Return shipping is at the expense of the customer. All refunds will credit back to the customer once goods are reviewed as unused & unworn. Shipping fees are non-refundable.

The USPS cannot guarantee delivery once a parcel has been passed off to the local postal service of the destination country. The customer assumes all liability of lost or misdelivered parcels.

Return & Exchange Form

CUSTOMER SERVICE

Please contact hello@roveswimwear.com